Менеджер по бронированию гостиниц

Персонал в Киев. Гостиничный бизнес

  • Зарплата от:
  • Желаемый график работы:
  • Дата рождения:
  • Опыт работы:
  • Город:
  • 12 000 грн.
  • посменная работа
  • без опыта
  • Киев

Опыт работы


    Education and qualifications:

    Higher education: September 2003- June 2009 Kyiv National Linguistic University, English translaror.

    December 2013-April 2014 - Turkish language courses "Anatolia",Kiev.

    Employement history:

    04/ на Jobs.ua/ 2018 - Voyage Golf & Spa hotel Belek 5*;Turkey,Antalya.

    Position: Spa receptionist.

    Responsibilities:

    - Greeting guests;

    -Give tours of the Spa facilities;

    -Scheduling appointments;

    - Deal with VIP guests;

    -Corresppondance with guests via email;

    -Online reservations for spa treatments;

    -Answer telephone calls and provide information about Spa treatments to guests;

    -Maintain Spa appointment calendar;

    -Handle general requests for informarion and data;

    -Handle customer requests, special needs and complaints

    05/ на Jobs.ua/ 2018- Granada Luxury Belek 5*; Turkey, Antalya.

    Position: Spa receptionist.

    Responsibilities:

    - Provide guidance to clients on the procedures at the spa;

    - Answer telephone calls and provide accurate information to clients;

    - Keep the reception area clean and conducive for guests;

    - Introduce new beauty products to clients and educate them on their uses and benefits;

    - Keep clients updated on currently available promotions and discounts in services offered in the Spa;

    -Process payments from clients for services ordered from the spa;

    - Keep regis- ter of long and existing clients for them to enjoy benefits given to loyal customers;

    - Give appointments to clients on specific days;

    - Open and close the spa at the appropriate time;

    - Ensure that the front desk is clean and organized for free movement;

    - Assist in getting client feedback on level of services delivered in order to improve on service delivery;

    -Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments;

    - Assist in developing promotional events, which focus on increasing the clientele of the spa;

    -Receive customer complaints and feedback and direct them to appropriate offices for resolution.

    06/ на Jobs.ua/ 2017 – «Home-Hotel»,daily rent apartment service agency; Ukraine, Kiev.

    Position: reservation manager.

    Responsibilities:

    -Dealing with online reservation systems;

    -Be accountable for the proper handling telephone and correspondence reservation;

    -Enter data in Excel;

    -Send confirmation letters;

    - Manage check in/check out;

    - Review no-show and cancelled reservations;

    -Ensure team members are carrying out job tasks in accordance to company standards;

    -Responsible for online payments;

    -Personally resolve all guests complaints.

    05/ на Jobs.ua/ 2015- Maritim Pine Beach Resort 5*; Turkey, Antalya.

    Position: Sales representative at watch and glasses shop.

    Responsibilities: providing customer service to guests.

    04/ на Jobs.ua/ 2014 - Jacaranda Club & Resort 5*; Turkey,Antalya.

    Position: Spa consultant/Sales representative;

    Responsibilities:

    ?

    -Providecustomer service to guests;

    -Communication with guests;

    - Setting appointmets;

    - Selling spa services and packages.

    11/ на Jobs.ua/ 2014- jewelry shop; Ukraine, Kiev.

    Position: Shop-assistant.

    Duties and responsibilities:

    Showing and selling jewelry to customers, providing consultation, accounting. Experienced in dealing with "difficult customers".

    Other skills: PC literate

    Languages spoken:

    Ukrainian- native

    Russian- native

    English- advanced

    Turkish- intermediate

    Having high level of responsibility, honest, punctual, straight sarisfy set tasks, goal- oriented, team-player.