Education and qualifications:
Higher education: September 2003- June 2009 Kyiv National Linguistic University, English translaror.
December 2013-April 2014 - Turkish language courses "Anatolia",Kiev.
04/ на Jobs.ua/ 2018 - Voyage Golf & Spa hotel Belek 5*;Turkey,Antalya.
Position: Spa receptionist.
- Greeting guests;
-Give tours of the Spa facilities;
- Deal with VIP guests;
-Corresppondance with guests via email;
-Online reservations for spa treatments;
-Answer telephone calls and provide information about Spa treatments to guests;
-Maintain Spa appointment calendar;
-Handle general requests for informarion and data;
-Handle customer requests, special needs and complaints
05/ на Jobs.ua/ 2018- Granada Luxury Belek 5*; Turkey, Antalya.
Position: Spa receptionist.
- Provide guidance to clients on the procedures at the spa;
- Answer telephone calls and provide accurate information to clients;
- Keep the reception area clean and conducive for guests;
- Introduce new beauty products to clients and educate them on their uses and benefits;
- Keep clients updated on currently available promotions and discounts in services offered in the Spa;
-Process payments from clients for services ordered from the spa;
- Keep regis- ter of long and existing clients for them to enjoy benefits given to loyal customers;
- Give appointments to clients on specific days;
- Open and close the spa at the appropriate time;
- Ensure that the front desk is clean and organized for free movement;
- Assist in getting client feedback on level of services delivered in order to improve on service delivery;
-Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments;
- Assist in developing promotional events, which focus on increasing the clientele of the spa;
-Receive customer complaints and feedback and direct them to appropriate offices for resolution.
06/ на Jobs.ua/ 2017 – «Home-Hotel»,daily rent apartment service agency; Ukraine, Kiev.
Position: reservation manager.
-Dealing with online reservation systems;
-Be accountable for the proper handling telephone and correspondence reservation;
-Enter data in Excel;
-Send confirmation letters;
- Manage check in/check out;
- Review no-show and cancelled reservations;
-Ensure team members are carrying out job tasks in accordance to company standards;
-Responsible for online payments;
-Personally resolve all guests complaints.
05/ на Jobs.ua/ 2015- Maritim Pine Beach Resort 5*; Turkey, Antalya.
Position: Sales representative at watch and glasses shop.
Responsibilities: providing customer service to guests.
04/ на Jobs.ua/ 2014 - Jacaranda Club & Resort 5*; Turkey,Antalya.
Position: Spa consultant/Sales representative;
-Providecustomer service to guests;
-Communication with guests;
- Setting appointmets;
- Selling spa services and packages.
11/ на Jobs.ua/ 2014- jewelry shop; Ukraine, Kiev.
Duties and responsibilities:
Showing and selling jewelry to customers, providing consultation, accounting. Experienced in dealing with "difficult customers".
Other skills: PC literate
Having high level of responsibility, honest, punctual, straight sarisfy set tasks, goal- oriented, team-player.