- Billing Support Agent Bi-Online Solutions <ul><li>KYC, fraud prevention</li><li>Payment processing</li><li>PSPs (onboarding process, integration, cascading)</li><li>Monthly/yearly reports</li><li>Transaction results analysis</li><li>Researching and reviewing billing issues, resolving concerns</li><li>Creating new standard operating procedures improving billing accuracy and cash flow</li><li>Manual refunds on a daily basis</li><li>Collaboration with the Development Team and communication with external providers for troubleshooting</li><li>Monitoring the process of payments, optimization</li></ul>
- Customer Support Representative Bi-Online Solutions <ul><li>Identified and escalated issues</li><li>Maintained customer satisfaction</li><li>Provided excellent customer service by efficiently resolving issues and responding to inquiries</li><li>Organized customer information and account data for business planning and customer service purposes</li><li>Audited customer support procedures and collaborated regionally to promote standardization across all office</li></ul>
- Customer Support Representative Fosa International <ul><li>Provided exceptional and professional service to the existing and potential clients in order to maintain high customer satisfaction rates, increase customer loyalty and boost sales.</li><li>Built strong relationships with the field operations team to support business development opportunities and improve service.</li><li>Recommended potential products or services by collecting customer information and analyzing customer needs.</li></ul>
Remote access, flexibility, regular trainings or meetingsPhotography, handmade
