IULIIA BOGDANOVYCH
City: Kiev, Ukraine
Work experience:
February 2020 – till now
Customer Support Manager
Kommunikatoria
• escalating complicated case and dealing with VIP customers• training future employees for the position of CS agent• driving team performance to consistently meet KPIs
• collaborating with the marketing /shipping/billing/IT teams to help plan and develop site content, style, and layout;
• providing agents with on spot feedback on their performance;
• providing statistical reports and surveys to higher management
November 2013 – till now
Customer-support Representative (German and English languages)
Kommunikatoria
• managing and tracking customers issues through incoming and outgoing correspondence, calls, Colibri ticketing system
• promoting sales and increasing the company's rating• troubleshooting an reposting bugs in the system to the Manager
2016 September- till now
Translator (medical and technical English)
Freelancer
• translating the texts from and into English• proofreading the texts in English
2017 September- till 2019 May
Corporate teacher (English for accountants / corporate project for RNBA)
Aksenova and partners
• making-up course programs, lesson plans, educational projects• conducting business English lessons for the company’s employees (accountants, auditors, managers)
Education:
на Jobs.ua
Nizhyn State Gogol University, specialty, bachelor's degree with honors in English, German and foreign literature
на Jobs.uaKiev Linguistic University, master degree in English and German Philology
Additional education:
October 2011 Munich High School of foreign languages, diploma С 1 in German
April 2012
Professional skills: Highly proficient in speaking and Writing in English. Good knowledge of
German. Colibri ticketing system
