CV
Date of birth – 06. 07. 1987
Place of birth – Ukraine, Lviv
Adress – Ukraine. Bandery 18/ 16 Str.
Education –
на Jobs.ua – Secondary school № 5 with advanced learning of English
на Jobs.uaLviv National University named after Ivan Franko (Slavonic Philology facultee, translator of croatian language)
Work experience -
на Jobs.ua – cashier casino operator
02. 2010 – up to present time - supervisor in Customer Service Center for Eastern Europe and Internet Helpdesk of Austrian Airlines, Agency support helpdesk for Lufthansa Group (Austrian Airlines, Lufthansa, Swiss and Brussels Airlines), Customer Service Center of Swiss Air lines.
main responsibilities:
- sale of tickets;
- reissue passenger tickets;
- internet helpdesk (worldwide)
- promotion support;
- issue invoiсes according to the set procedure;
- regular cрeck and work with queue;
- travel agency and tour operators support;
- work with corporate clients;
- ADM second level check
- waiver code issuance for travel agents
Main markets – Croatia, Ukraine, Russia, Baltics
countries, Slovenia, Belarus, Serbia, Bosnia and Hercegovina, Macedonia, all Balkan countries, Armenia, Georgia, Kazakhstan, Austria, Poland and so on.
Courses and trainings –
- certified tranіlator of English and American technical and scientific literature; Security Awareness course, First ticket issue training abroad.
PC knowledge – word, excel, Oneres (based on Amadeus), AUA manager, B 2B portal
Language knowledge – Ukrainian (native), Russian (fluently), Croatian (fluently), English
Personal characteristic – hardworking, optimistic, creative, innovative,
team player, active.
