Customer Support / CRM Manager

Персонал в Киев. IT, WEB специалисты

  • Зарплата від:
  • Бажаний графік роботи:
  • Дата народження:
  • Досвід роботи:
  • Місто:
  • Освіта:
  • 16 000 грн.
  • 3 рок. 4 міс.
  • Киев
  • Kiev National Polytechnic Institute. Igor Sikorsky

Досвід роботи

  • Sales Manager (English Desk) MON-KES-TOV <p>Professional experience:<br />- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls<br />- Meeting planned sales goals<br />- Setting individual sales targets with the sales team<br />- Tracking sales goals and reporting results as necessary.<br />- Overseeing the activities and performance of the sales team<br />- Preparation reports on a regular basis;<br />- Work with the CRM system.</p>
  • Support Manager (English Desk) AffiliateUp <p>AffiliateUp is a highly efficient team of professionals that develop sophisticated projects in the affiliate marketing industry</p> <p>Duties:</p> <p>- Processing orders, forms, applications, and requests.<br />- Keeping records of customer interactions, transactions, comments and complaints.<br />- Communicating and coordinating with colleagues as necessary.<br />- Providing feedback on the efficiency of the customer service process<br />- Work with CRM system.</p>
  • Project and Operation Manager/ Customer Engagement Specialist JasonDixon Photography <p>Jason Dixson Photography specializes in capturing dynamic images for conferences, conventions, receptions, and annual meetings.<br />Professional experience:<br />- Responding promptly to customer inquiries.<br />- Communicating with customers through various channels.<br />- Acknowledging and resolving customer complaints<br />- Creation schedule and project timeline;<br />- Supporting a remote team (photographers, assistants, and managers);<br />monitoring and reporting on project progress;<br />- Evaluation results of different projects.</p>
  • IT Customer Engagement Specialist/ Project Management (Remote Help Desk Work) Upwork, USA <p>For 3 years I have worked on Upwork. It is the world’s largest freelancing website. I have gained invaluable experience working with numerous companies that specialize in innovative technologies, architectural and design. <br /><br />I assisted CEOs with daily administrative duties and a variety of administrative tasks. Assisted with the creation and implementation of key company KPI and ensure they are continually being met by team members. Set policies and guidelines for how to complete tasks.<br /><br />Actively participated in identifying right solutions to meet customers’ needs, helped to implement sales and marketing strategies and adjusted sales techniques based on interactions and results in a particular field.<strong></strong></p>
Experienced specialist with strong interpersonal and organizational skills with 5 years of experience. Patient listener and a quick learner. Detail-oriented and resourceful in completing tasks and writing projects, with strong skills in time management.

Освіта / Додаткова освіта

  • Kiev National Polytechnic Institute. Igor Sikorsky Philology (Romance Languages and Literatures (including translation), first language is English), Kiev