Petro Sagaidachny St. 21/ 89, Truskavets на Jobs.ua
Looking for the job that would let me use the obtained knowledge and skills and offer the
opportunity to grow and develop as a professional.
WORK EXPERIENCE
Collabera Poland
08/ 12/ на Jobs.ua/ 05/ 2021 L 2 Remote Desktop Support / Service Desk Administrator with German
- Served officials of automotive company seeking technical assistance.
- Performed remote troubleshooting through diagnostic programs.
- Determined the best solution for faster resolution of end user's issue.
- Educated and guided the end user through the problem solving.
- Provided information on IT products or services based on end user query.
- Recorded all issues and their resolution in IT ticketing tool.
- Followed-up and updated end user on status and information of issue reported.
- Identified and suggested improvements on current processes followed.
Handling remote desktop.
Windows Operating System troubleshooting’s – Win 10 / Win- 7 .
Outlook ( Configuration , Creating PST/OST , Adding Group mail).
User administration – Local /admin access , Profile reset A.D / Group policy.
Citirx / VM machines.
Wifi / Network connectivity/ VPN .
ITSM tools like – Service now , Remedy.
Fujitsu Technology Solutions
Lodz, Poland
13/ 02/ на Jobs.ua/ 07/ 2020 Global IT Service Desk Agent
Supported office employees of the world known companies with resolving IT issues (windows 7, 10, O 365, MS Office) in English, Ukrainian, Polish.
Since 01/ 05/ 2018 suppurted German speaking customers at the shared SD having simultaneously to do with six different projects supported:
– Providing technical support for external users with focus on delivering proper customer service
experience
– Dealing with data bases issues. (SAP, Lotus Notes)
– Creating and administrating Active Directory accounts of users, processing SAP accounts creation,adding systems and roles and administrating them.
– Researching and rapidly resolving problems reported by customers using remote access tools and
admin rights.
– Handling telecoms requests in a timely manner according to procedures.
– Resolving a good percentage of calls and e-mails at first point of contact through the use of the
experience and knowledge bases.
– Raising incidents/tickets to escalate problems to second and third level support areas
appropriately.
Familiar and have experience in dealing with:
Encryption / Bit locker, McAfee issues, handling via remote desktop (Remote tool), handling Outlook ( Configuration , Creating PST , Adding Group mail), Skype issues, administrating A.D / Group policy, VPN issues (Pulse Secure, Check point), Wifi / Network connectivity issues, SNOW, Remedy, Triole, Cherwell ticketing tools.
SouthWestern Business Process Services Poland - CarTrawler
Lodz, Poland
14/ 04/ на Jobs.ua/ 01/ 2015 Global Car rental Customer Service Desk Agent
Supported customers in English, Ukrainian, Polish:
- Answering customer queries that concerned the service offered.
- Operating the client’s database system to set up new customer accounts and updating existing
accounts when necessary.
Travelling and collecting experience
01/ 08/ на Jobs.ua/ 12/ 2013 Ukraine
Travelled and collected experience a teacher of English and blue collar worker in many institutions as a temporary contractor.
Ukranian – native; English – fluent; German-fluent; Polish – fluent.
Bachelor of English & German.
Drohobych Ivan Franko State Pedagogical University
Ivan Franko St. 24, на Jobs.ua, Drohobych, Ukraine
