LOKESH POPLI | Associate Business Analyst
OBJECTIVE
I am looking for a position in an organization where I can utilize the blend of knowledge and skills that I possess for the growth of the company, thus helping me in enhancing my current skills and knowledge.
Appreciation received from the customer in 2019
“Thanks Lokesh/Amul,
The IRM tool has come up really well. We could see the scenarios well replicated as communicated.
Best Regards,
Sneha Trivedi
Tata Steel Limited”
ORGANIZATION
Techmatrix Consulting
ROLES & RESPONSIBILITY
Role – Associate Business Analyst
Duration: Nov 2018 – Oct на Jobs.uamonths)
- Prepared BRD therefore by including all requirements and designs of the system.
- Have hands on experience with lead assignment process, approval process, validations, complex formula building, process builder, workflows and lightening flow.
- Handled administrative functions such as user account maintenance, created reports and dashboards
- Have hands on knowledge of visual force pages using standard and custom controller.
- Possess knowledge of apex triggers
- Data migration using data loader and data import wizard
- Coordinated and established communication between client and the application development team
- Data sanitization in excel.
- Possess working knowledge of sales and CPQ; created product bundles as per the requirement of the customer and also defined a guided selling process thus making the product searching process a lot smoother and easier for the sales team.
ORGANIZATION
NTT Data Corporation
ROLES & RESPONSIBILITY
Client – R 1RCM/Dignity health
Role - Client Technical Support Senior Associate
Duration: April 2016 – Nov на Jobs.uamonths)
- Respond to customers technical problems/issues related to hardware, software and networking via email/chat/phone.
- Creating tickets based on customers’ issues/requests and providing a resolution within a strict timeframe therefore meeting SLA.
- Assist customers by diagnosing problems and providing technical resolutions in line with HIPAA compliance.
- Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Focus on delivering a positive customer experience.
ORGANIZATION
iYogi Technical Services Private Limited, India
ROLES & RESPONSIBILITY
Role – Software Engineer
Duration: Jan 2014 – May на Jobs.uamonths)
- Collection, analysis and evaluation of metrics data for CMMI L 4, L 5.
- Collection and evaluation of Process Improvement suggestions from organization (Internal) / client (External).
- Planning of Process Improvement activities.
- Development and enhancement of QMS (Quality Management System), which can be used by the organization to achieve successful outcome.
- Providing information about process improvement deployed, to the relevant staff and ensured it reached the respective staff members.
- Most importantly, maintaining Organization’s Measurement Repository (Quantitative Metrics Data Collection), which involved collection of metrics data, validating it and publishing of metrics reports.
- Establishing organizational goals for quality (qualitative and quantitative) and providing structure for achieving these goals.
ORGANIZATION
Swissport Cargo Services UK Ltd, United Kingdom
ROLES & RESPONSIBILITY
Role – Cargo Reception Agent
Duration: Apr 2011 – Sept на Jobs.uamonths)
- Performed checks on all documentation pertaining to import and export of goods
- Produced release notes for clients post verification so that they can collect the goods in a timely
- manner
- Liaising with governmental bodies such as DEFRA and UKBA in order to smoothen the operation of
- goods movement
- Working in compliance with guidelines set by DFT
- Keying in the export manifest information in system
PROGRAMMING LANGUAGES:
Java, Apex, C ++, html, CSS.
CERTIFICATIONS
- Salesforce Certified Administrator
- Oracle Certified Professional, Java SE 6 Programmer
- Comptia A + Certified Technician
TECHNICAL SKILLS
OS: Windows server 2008, Windows server 2012, Windows server 2012 R 2, ESX
Tools: Salesforce sales and service cloud, CPQ, BMC Remedy
Other skills: Proficient in MS excel, MS Word, MS Powerpoint
ACADEMIC QUALIFICATIONS
- BSc in Computer Science from University of Hertfordshire, U.K. на Jobs.ua.
- 10+2 from International School of Brussels, Belgium на Jobs.ua.
PROFESSIONAL QUALIFICATIONS/TRAINING
- MCSE Certification Training from Rooman Technologies, Vikas Puri, New Delhi
- Diploma in Java Technologies from NIIT, Delhi
LINGUISTIC SKILLS
English, French, Hindi and Punjabi
