Personal information:
- Date of birth: December 6, 1995
- Address: 8 Roman Shuhevych street,Novoyavorivsk
- Phone number:
Education:
- Ivan Franko National University of Lviv
Years of study: на Jobs.ua
Specialty: “Philology”, “Teacher of English and Spanish Languages and Literature”
Degree: Master
- Special course certificate “English language” (“Scientific and Technical translation”)
September 2011-May 2013
Work Experience:
Customer Support Specialist in WOW 24/ 7 company
May 2019 - July 2019
Responsibilities:
-providing customer support via e-mails;
-following communication procedures and guidelines;
-learning the details of supported products;
-ability to work with Zendesk support (ticketing system)
English tutor
September 2016 till now
June 2020 – July 2022
Responsibilities:
-supporting online conferences using Zoom platform and others;
-filling client platform with branded content;
-helping clients create and finalize video presentations;
-livestream practice using OBS
-moderator’s skills (managing online group meetings);
-ability to work with Zoom,Webex,MS Teams,Google Sheets,Lasso,Slack,Click and Microsoft Office 365
-ability to conduct hybrid conferences;
-ability to conduct webinars;
-providing customers with high quality service
Foreign languages:
Ukrainian
- English – upper intermediate ;
- Spanish – beginner;
Personal skills:
- Organizational skills, communication skills, flexibility
- Responsibility, quick learning
Additional information:
- Computer knowledge: MS Office 365
- Ability to works with CMS (Zoho People)
