HR-Coach in customer service

Персонал в Днепр. HR, управление персоналом

  • Зарплата від:
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Досвід роботи

Sex Female | Nationality Ukrainian | Date of birth 12. 08. 1985


Objective: I am looking for a full time job in (managerial, recruitment sphere, office, communication sphere, coach services), also will be pleased to bring my knowledge, dedication and diligence to the company and become a professional worker and a useful member of the great team :)




WORK EXPERIENCE



Duties: communication for a company (external and internal)


Duties: planning, setting and implementing sales goals


Human Resources Management, (ЮСА—Сервис) на Jobs.ua


Duties: conducting and analysing exit interviews



Duties:


  • identify employee’s development needs
  • group, and individual classes, personal tutorials, coachings sessions

-organizes classes, provides sessions, sets up schedules, and lesson plans


  • supervises employees’ learning on the LMS platform
  • fills out such forms as daily planner, daily reports, call evaluation spreadsheets, register, QA form for managers
  • teach and show soft skills like negotiation, problem-solving, showing empathy, and other communication skills.
  • create a positive environment
  • maintains healthy, professional relationships with other coaches, the management, and the employees.
  • helps employees see the potential for developing their skills, and assist them along the way. (for junior, middle and senior specialists)
  • take specific steps to create and promote a diverse, inclusive, positive and encouraging environment (for all qualification degrees)
  • conducting the interview in English



EDUCATION AND TRAINING




на Jobs.ua


Collegium Civitas (Poland, Warsaw)


Master Degree


Departure: International Relations


Thesis “Communication challenges facing international project manager: international determinants and consequences with selected case studies


на Jobs.ua


Vistula University (Poland, Warsaw)


Bachelor Degree


Departure: Management


Thesis: “Implementation project management methodologies in tourism agencies”


на Jobs.ua


Alfred Nobel University (Ukraine, Dnipro)


Specialist Degree


Departure: Translation


Thesis “Loanwords in the Ukrainian language”


на Jobs.ua


Alfred Nobel University (Ukraine, Dnepropetrovsk)


Specialist Degree


Departure: Psychology


Thesis “How the internet influences young people”





PERSONAL SKILLS: Perfect time management, creativity, communication, self-motivation,


flexibility and the ability to blend into the team easily, definitely a team player :) Loyal, trustworthy and circumspect person


Mother tongue (s)


Russian, Ukrainian


Other language (s)




UNDERSTANDING


SPEAKING


WRITING


Listening


Reading


Spoken interaction


Spoken production


English


2007 “Runov School” English language program


2018 “Espanoles Academia” Warsaw


2021 „Green Forest” Dnipro


2023 “ESL” Dnipro


Computer skills


Experienced user MS Office; computing; Microsoft Project, free internet user, a touch typist.


Interests


Sport (badminton, yoga, cycling, roller blades, chess); books, movies




"I hereby consent to processing by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to processing of my personal data by the advertiser for the purposes of any future recruitment processes.